{"id":1412,"date":"2026-09-09T20:47:54","date_gmt":"2026-09-09T20:47:54","guid":{"rendered":"https:\/\/banksandinsurancejobs.com\/?post_type=job_listing&p=1412"},"modified":"2026-10-10T00:23:51","modified_gmt":"2026-10-10T00:23:51","slug":"health-services-staffs-credit-union-dublin-2-member-services-officer-or-member-services-exective-lending-team","status":"expired","type":"job_listing","link":"https:\/\/banksandinsurancejobs.com\/es\/?post_type=job_listing&p=1412","title":{"rendered":"Member Services Officer or Member Services Exective (Lending Team)"},"content":{"rendered":"

Position:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Member Services Officer(MSO) or Member Services Executive (MSE) \u00a0–
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Lending Team.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
Contract:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Permanent Full Time – 35 hours per week.
Reporting To:\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Assistant Lending Manager- Operations.
Location:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a05 High Street, Christchurch, Dublin 8.
\u00a0
Renumeration MSO:\u00a0\u00a0\u00a0\u20ac31,748 to \u20ac36,520\u00a0based on relevant previous working experience & qualifications*
\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Annual Leave 24 days
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Occupational Pension Scheme
\u00a0
Renumeration MSE:\u00a0\u00a0\u00a0\u20ac38, 259 to \u20ac49,146 based\u00a0on relevant previous Financial Sector working experience & MCC qualifications*
\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Annual Leave 24 days
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Occupational Pension Scheme
\u00a0
\u00a0
The Health Services Staffs Credit Union members are now regarded as one of the biggest Credit Unions in the country, with the largest Loan book. With just over 73,000 members,\u00a0we offer a wide range of\u00a0financial products and services to our members at competitive rates and attractive terms. We endeavour to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible, and tailored services and support on a nationwide basis.
\u00a0
We now have a great opportunity in our Lending team for a candidate who is looking to start a career in the credit union\/financial sector or enhance their career progression in the field of Lending. We are looking for a\u00a0Member Services Officer (MSO) or Member Services Executive (MSE)\u00a0depending on experience and qualifications to join our Lending team.
\u00a0
The primary role of the team is to deal with the underwriting, processing and approval \/ referral of loan applications received from members. The team also deals with overdraft applications, reschedule applications and mortgage applications (when available). Staff from the team constitute the Combined Authority and decide on applications as required by policy.\u00a0 The Team also provides support to the Credit Committee and Board of Directors in relation to loan applications and lending related issues .
\u00a0
The contracted hours for this post are 35 per week: Monday to Friday 9am to 5pm<\/strong>
\u00a0
Role Description:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><\/p>\n

Promptly dealing with and responding to queries received from members with a courteous, pleasant and professional service via post\/phone\/email\/electronic system.
Mail box administration, loan paperwork matching and recording, call backs to members, when required.
Amendments to loan applications to reflect Loans Officers \/ Committees\u2019 decisions.\u00a0 Call backs on these decisions.
When required, preparing loan applications for assessment by other Senion Loans Officer\/ Loans Officers in Lending Team.\u00a0
Administration of Combined Authority and Credit Committee loan applications and minutes \u2013 maintaining records of same.\u00a0
Administrative support in areas of rescheduling, overdraft and mortgage application assessments.
Assisting \/ supporting Loans Officers in Lending Team.
Approval of loan applications, subject to policy, and as deemed\u00a0 appropriate by Lending Team Management
To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
Any other duties that may be required
\u00a0
Persons Specification<\/strong>
The successful candidate will have<\/strong><\/p>\n

Excellent communication and interpersonal skills.
Ability and confidence to communicate effectively, both orally and in writing.
Ability to deal with challenging calls from, and to members, with confidence, politeness and clarity.
Ability to work under own initiative with minimal direction.
Ability to work to deadlines and targets, can prioritise tasks under pressure.
Willingness to take on new tasks and projects.
\u00a0
(A full job description is available on request \u2013 email recruit@hsscu.ie )<\/strong><\/em><\/p>\n

Competency Guide<\/strong>
Level (MSO)
Level (MSE)
Member Relationship Management
Very Strong
Vey Strong
Communication and influencing
Strong
Strong
Teamwork and collaboration
Strong
Strong
Problem Solving and decision making
Good
Strong
Results focus
Strong
Strong
Planning and priority setting
Good
Good
IT Knowledge
Good
Good
Technical: Job Knowledge and training
Strong
Strong
\u00a0<\/p>\n

\u00a0
(A full job description is available on request for both roles \u2013 email\u00a0recruit@hsscu.ie\u00a0)<\/strong><\/em>
\u00a0
Requirements for applicants at MSO level:<\/strong><\/p>\n

The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.\u00a0 (QFA\/CUA incl Loans or APA in Loans & Savings & Investments \/Pathways CU Diploma\/ACCUP).
The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.
Good IT Skills
Excellent Member\/Customer Service Skills
Excellent administration skills and attention to detail.
1 to 2 years\u2019 experience in a similar role would be an advantage.
\u00a0
\u00a0
Requirements at MSE Level:<\/strong>
\u00a0The successful candidate will be required to have previously satisfied the minimum competency requirements as set out in the Central Bank Guidelines for sales and related activities\u00a0 ( i.e. QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma\/ACCUP).<\/p>\n

Ability to mentor peers who are working towards their MCC qualifications
A minimum of 2 years\u2019 working experience in a Financial Institution is required
1- 2 years\u2019 working experience in a similar role would be an advantage.
Knowledge of SCION an advantage.
Excellent IT Skills.
Excellent administration skills and attention to detail.
\u00a0
Please apply with a cover letter and or \/letter of application and full CV to the HRD Manager, by email by 18th September 2026 1pm with the reference in the subject line of MSO\/MSE Lending.<\/strong>
\u00a0
Please note interviews expected to commence W\/C 21st\u00a0September 2026<\/strong>
\u00a0
We encourage applications from candidates with different backgrounds, experiences, and perspectives as it strengthens us, as individuals and as an organization. We are committed to positively supporting candidates with disabilities. If we can make any reasonable accommodations for you in the recruitment process to give you the opportunity to perform to your best, please email\u00a0recruit@hsscu.ie\u00a0or phone \u00a001 6456908. Any information that you provide will be used only for the purpose of providing relevant support and will have no bearing on how your application will be viewed.
\u00a0
\u00a0
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request same by e-mailing\u00a0recruit@hsscu.ie.<\/p>","protected":false},"author":1,"featured_media":897,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"_promoted":"","_job_location":"Dublin","_application":"recruit@hsscu.ie","_company_name":"Health Services Staffs Credit Union","_company_website":"https:\/\/www.hsscu.ie","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[2],"class_list":["post-1412","job_listing","type-job_listing","status-expired","has-post-thumbnail","hentry","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-listings\/1412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/media?parent=1412"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-types?post=1412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}