{"id":1413,"date":"2026-09-09T20:54:22","date_gmt":"2026-09-09T20:54:22","guid":{"rendered":"https:\/\/banksandinsurancejobs.com\/?post_type=job_listing&p=1413"},"modified":"2026-10-10T00:23:51","modified_gmt":"2026-10-10T00:23:51","slug":"health-services-staffs-credit-union-dublin-2-member-services-officer-or-member-services-executive-phones-team","status":"expired","type":"job_listing","link":"https:\/\/banksandinsurancejobs.com\/es\/?post_type=job_listing&p=1413","title":{"rendered":"Member Services Officer or Member Services Executive (Phones Team)"},"content":{"rendered":"

Position:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Member Services Officer (MSO) or Member Services Executive (MSE) \u2013
Phones Team (Dublin)
Contract:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a012 months Fixed Term Contract – 35 hours per week.
Reporting To:\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Phones Team Manager\/ Team Co -Ordinator.
Location:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a05 High Street, Christchurch, Dublin 8.
\u00a0
Renumeration MSO:\u00a0\u00a0\u00a0\u20ac31,748 to \u20ac36,520\u00a0based on relevant previous working experience & qualifications*
\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Annual Leave 24 days
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Occupational Pension Scheme
\u00a0
Renumeration MSE:\u00a0\u00a0\u00a0\u20ac38, 259 to \u20ac49,146 based\u00a0on relevant previous Financial Sector working experience & MCC qualifications*
\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Annual Leave 24 days
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Occupational Pension Scheme
\u00a0
The Health Services Staffs Credit Union members are now regarded as one of the biggest Credit Unions in the country, with the largest Loan book. With just over 73,000 members,\u00a0we offer a wide range of\u00a0financial products and services to our members at competitive rates and attractive terms. We endeavour to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible, and tailored services and support on a nationwide basis.
\u00a0
We now have a fixed term vacancy in our Phones Team, based in High Street, Dublin 8.. We are looking for a\u00a0Member Services Officer (MSO) or Member Services Executive (MSE)\u00a0depending on experience and qualifications to join our Phones team.
\u00a0
This is an excellent opportunity for a candidate who is looking to start a career in the credit union\/financial sector (MSO) , or indeed an experienced candidate in the Financial \/ Credit Union sector (MSE), who is seeking an opportunity to work in one of the largest Credit Unions in the country.
\u00a0
The Call Centre is open 5 days a week. The contracted hours for this post are 35 hours per week:<\/strong>
\u00a0
Monday to Friday: 9:00 am to 5:00 pm
\u00a0
Please note the Call Centre currently opens late on a Tuesday & Thursday, and staff are placed on a roster to work alternative shifts to cover these evenings (approx. every 4 to 6 weeks)
\u00a0
The shift on these weeks may change to:
\u00a0
Monday, Wednesday, Friday: 9:00 am to 5:00 pm
Tuesday, Thursday: 10.30 am to 6.30 pm
\u00a0\u00a0
Role Description:<\/strong>
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>
These positions will have a variety of duties including;<\/strong><\/p>\n

Providing the members of the Credit Union with a courteous, pleasant and professional service primarily via our call centre, through our website \/ email or by providing back-office support. On occasion may be required to assist members via face-to-face interactions.
Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered by HSSCU.
Back office administrative \/ operational duties as the needs of the office dictate.
Provide support, coaching and guidance to peers, in particular, to Member Service Officers in your team who are working towards their MCC accreditation.\u00a0(For MSE level only)
To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
\u00a0
Persons Specification:<\/strong>
\u00a0<\/strong>
The successful candidate will be:<\/strong><\/p>\n

Excellent organisational skills.
Methodical with a high level of accuracy and attention to detail.
Ability and confidence to communicate effectively both orally and in writing.
Ability to work under own initiative with minimal direction.
Ability to work to deadlines and targets, can prioritise tasks under pressure.
Ability to work with and part of a team.
Competency Guide
Level (MSO)
Level (MSE)
Member Relationship Management
Very Strong
Vey Strong
Communication and influencing
Strong
Strong
Teamwork and collaboration
Strong
Very Strong
Planning and priority setting
Good
Strong
Problem solving and decision making
Good
Strong
Results focus
Strong
Very Strong
IT, digital and social media
Good
Good
Technical: Knowledge of HSSCU Products & Services
Strong
Very Strong
\u00a0<\/p>\n

\u00a0
(A full job description is available on request for both roles \u2013 email\u00a0recruit@hsscu.ie\u00a0)<\/strong>
\u00a0
Requirements for applicants at MSO level:<\/strong><\/p>\n

The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.\u00a0 (QFA\/CUA incl Loans or APA in Loans & Savings & Investments \/Pathways CU Diploma\/ACCUP).
The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.
Good IT Skills
Excellent Member\/Customer Service Skills
Excellent administration skills and attention to detail.
1 to 2 years\u2019 experience in a similar role would be an advantage.
\u00a0
Requirements at MSE Level:<\/strong><\/p>\n

The successful candidate will be required to have previously satisfied the minimum competency requirements as set out in the Central Bank Guidelines for sales and related activities ( i.e. QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma\/ACCUP).
Ability to mentor peers who are working towards their MCC qualifications
A minimum of 2 years\u2019 working experience in a Financial Institution is required
1- 2 years\u2019 working experience in a similar role would be an advantage.
Knowledge of SCION an advantage.
Excellent IT Skills.
Excellent administration skills and attention to detail.<\/p>\n

Please apply with a letter of application and full CV to the HRD Manager, by email by 1pm, Wednesday, 23rd September with the reference in the subject line of MSO\/MSE Phones Team.
\u00a0
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Please note interviews expected to commence W\/C 28th\u00a0September, 2026.<\/strong>
\u00a0
We encourage applications from candidates with different backgrounds, experiences, and perspectives as it strengthens us, as individuals and as an organization. We are committed to positively supporting candidates with disabilities. If we can make any reasonable accommodations for you in the recruitment process to give you the opportunity to perform to your best, please email\u00a0recruit@hsscu.ie\u00a0or phone \u00a001 6456908. Any information that you provide will be used only for the purpose of providing relevant support and will have no bearing on how your application will be viewed.<\/strong><\/em>
\u00a0
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request same by e-mailing\u00a0recruit@hsscu.ie.<\/strong><\/p>","protected":false},"author":1,"featured_media":897,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"_promoted":"","_job_location":"Dublin","_application":"recruit@hsscu.ie","_company_name":"Health Services Staffs Credit Union","_company_website":"https:\/\/www.hsscu.ie","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[2],"class_list":["post-1413","job_listing","type-job_listing","status-expired","has-post-thumbnail","hentry","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-listings\/1413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/media?parent=1413"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-types?post=1413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}