We\u2019re seeking a future team member for the role of Onsite IT Support Engineer, Specialist\u00a0to join our team. This role is located in Manchester.<\/p>\n
In this role, you\u2019ll make an impact in the following ways:\u00a0<\/strong><\/p>\n Provide technical support for corporate users onsite in the Dublin office, including incident and request management, ensuring technical resolution and service restoration through use of administrative tools Bachelor\u2019s degree in a related discipline or equivalent work experience required \u00a0Here\u2019s a few of our recent awards:<\/p>\n America\u2019s Most Innovative Companies, Fortune, 2025 Our Benefits and Rewards:<\/strong><\/p>\n BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\u2019s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.<\/p>\n BNY is an Equal Employment Opportunity\/Affirmative Action Employer – Underrepresented racial and ethnic groups\/Females\/Individuals with Disabilities\/Protected Veterans.<\/em><\/p>","protected":false},"author":1,"featured_media":897,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"_promoted":"","_job_location":"Manchester, Greater Manchester, United Kingdom","_application":"https:\/\/eofe.fa.us2.oraclecloud.com\/hcmUI\/CandidateExperience\/en\/sites\/BNY-Careers\/jobs\/preview\/80860\/apply\/email?lastSelectedFacet=POSTING_DATES&selectedPostingDatesFacet=30","_company_name":"BNY","_company_website":"https:\/\/www.bny.com","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[2],"class_list":["post-1444","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-listings\/1444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/media?parent=1444"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/banksandinsurancejobs.com\/es\/wp-json\/wp\/v2\/job-types?post=1444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Provide guidance and expertise to resolve technical faults across hardware and software environments, assisting users appropriately and following up on IT issues accordingly
Procure, build and deploy end user devices as required, recording deployments appropriately in an asset register and ticketing system, taking full responsibility for accuracy and timely updates
Adhere to standard operating procedures, system guidelines and associated BNY policies and standards
Where appropriate, assist other BNY locations remotely, working with the wider EMEA team to deliver first class service
Understand the configuration and functionality of site technology and take responsibility for escalations involving any site technology
Pro-actively build and maintain good working relationships with the Business, educating them on the available end user technology and associated capabilities
\u00a0
To be successful in this role, we\u2019re seeking the following:\u00a0<\/strong><\/p>\n
Experience in technical and customer support required
Experience in the securities or financial services industry is a plus
\u00a0
About the Team<\/strong>
At BNY, our culture speaks for itself, check out the latest BNY news at:\u00a0BNY Newsroom\u00a0&\u00a0BNY LinkedIn<\/p>\n
World\u2019s Most Admired Companies, Fortune 2025
\u201cMost Just Companies\u201d, Just Capital and CNBC, 2025<\/p>\n