Consumer Loan Processor

Purpose:
The primary purpose of this job is to act as the primary liaison between members, internal stakeholders,
and 3rd party vendors as it pertains to the consumer loan origination. The Consumer Loan Processor
communicates with members and 3rd parties, solicits and reviews documentation, processes requests for
modifications & adjustments to loan applications and loan funding, all while ensuring quality decision
making and adhering to departmental standards for accuracy, turnaround time, and communication.

Major Duties and Responsibilities:
• Responsible for communication via e-mail, phone, fax, HubSpot, and postal mail between
members, consumer underwriters, management, 3rd party partners, and internal stakeholders
throughout the consumer loan origination process. Maintain a working knowledge of product-level
requirements, loan limits, and other details for Auto Loans (direct and indirect), Credit Cards,
Personal Loans, and Lines of Credit.
• Monitor various loan queues to ensure applications are expedited through the consumer loan
origination process.
• Upload documents related to consumer loan applications with an emphasis on accuracy,
legitimacy, and completeness of required documentation.
• Responsible for the consumer loan funding function, including preparation and review of loan
packets for accuracy and completeness, and disbursal of loan proceeds.
• Maintain a working knowledge of current loan fraud trends, leveraging internal tools and
resources to review applications for potential fraud.
• Maintain a thorough understanding of state and federal laws and regulations related to credit
union compliance, including bank secrecy and anti-money laundering laws appropriate to the
position.
• Utilize in-depth knowledge of consumer loan origination systems and departmental procedures to
promote and recommend opportunities for improvements to increase efficiency, streamline
processes, or contain costs/losses.
• Review policies, procedures, and guidelines and make recommendations for improvement.
• Conduct monthly audits of loan files for quality assurance and correct/resolve any findings so all
loan files pass NCUA/DFPI Examinations

Expectations:
• Adhere to the principles and requirements of all applicable laws and regulations relating to your
position and your ACCU employment, including but not limited to the Bank Secrecy Act (BSA), the anti-terrorism procedures of the Office of Foreign Asset Control (OFAC), and the Anti-Money
Laundering (AML) provisions of the USA Patriot Act.

Essential Functions:
• Ability to perform duties as outlined under “Major Duties and Responsibilities.”
• Ability to communicate clearly and be understood.
• Ability to deal with sensitive and confidential information.
Qualifications and Educational Requirements:
• An associate’s degree in a related field is preferred.
• A minimum of one (3) year of experience in financial services, preferably in a processing or
customer service position, is preferred.
• Strong analytical and problem-solving skills preferred
• Working knowledge of consumer loan origination practices is highly preferred

Pay: $24.20 (min.) – $30.02 (mid.) $36.03 (max)

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of
responsibilities, duties, and skills required of personnel classification. All personnel may be required to
perform duties outside of their normal responsibilities from time to time, as needed.

ADA Compliance Statement:
In compliance with the Americans with Disabilities Act (ADA), ACCU stands ready to accommodate any
qualified employee with a disability who can perform the essential duties of their position, as long as
necessary accommodations for that employee’s disability don’t cause an undue burden to the credit
union.

If you wish to be considered for future employment with our team in a Bible-believing, faith-based work environment, we invite you to submit a resume or a completed employment application electronically or by fax, email or mail. America’s Christian Credit Union is proud to be an Equal Opportunity Employer.

Fax
You can fax your application to
(626) 208-5480

Mail
America’s Christian Credit Union
Attn: Human Resources
2100 E Route 66, Suite 100
P.O. Box 5100
Glendora, CA 91740