Role Description
We are seeking highly motivated and skilled Branch Managers to join our team in Kaduna, Kwara, Abuja( Gwagwalada) and Kano. This is a full-time, on-site role with responsibilities centered around:
- Coordinating and managing the activities of Relationship Officers.
- Driving overall branch performance, including loan disbursement, collection rates, and default management.
- Building and maintaining strong customer relationships to ensure retention and renewals.
- Overseeing loan disbursement and ensuring repayment targets are met.
- Verifying customer businesses and assessing loan eligibility based on business inventories.
- Providing exceptional customer service while meeting or exceeding branch performance targets.
Key Responsibilities
- Acquire new customers for loan disbursement.
- Verify customers’ businesses and determine appropriate loan amounts.
- Manage and monitor loan repayment collections.
- Lead sales activities to achieve and surpass assigned targets.
- Deliver exceptional service that aligns with NEAT Microcredit’s standards.
- Analyze branch performance metrics to identify areas for improvement.
Qualifications
- Strong business relationship management and communication skills.
- Expertise in finance, sales, and target-driven roles.
- Exceptional interpersonal and negotiation abilities.
- Proven customer service skills and a passion for addressing client needs.
- Ability to lead a team while working independently when required.
- Bachelor’s Degree in Business Administration, Finance, or a related field.
- Experience in the microfinance or banking sector is highly desirable.
- Flexibility and willingness to relocate as required.
Why Join NEAT Microcredit?
- At NEAT Microcredit, we believe in changing the African narrative by empowering entrepreneurs to thrive. Join us in making a lasting impact and transforming lives and businesses across Africa.
NEAT Microcredit is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.