Team Leader

As Team Leader, you will manage the front office team of Member Service Officers and play a crucial role in fostering a culture of exceptional service for our members.

You will have responsibility for the operational aspects of the day-to-day running of the credit union office to ensure the provision of a quality service to our members.

Reporting to the CEO, the Team Leader will be a key member of the Management Team and will promote and contribute to the development of the current and future services to members.

Experience in personal lending and/or credit control is essential for the role. The successful applicant will have a relevant qualification and will have gained significant lending/credit control experience working for a credit union, bank or other credit provider.

A clear understanding of the ethos and operating principles of credit unions is desirable.

Full time: Onsite Monday to Friday

The Team Leader’s main duties / responsibilities will be to:

Assist in promoting excellent service delivery to Members along with driving growth in applications for membership.
Accept and resolves queries from colleagues or members and escalates these to the rest of the Management Team when necessary.
Ensure Member Services Officers perform their duties to the highest standards and receive adequate and relevant training.
Report to the CEO on daily operational activities.
Review and recommend changes to operations, policies, and procedures.
Monitor the credit unions loan portfolio’s performance, credit quality, and risk exposure, and take appropriate actions to ensure its stability.
Assist with the restructuring and refinancing of stressed loans, including negotiations with financial and legal advisers.
Operate within the policies, limits and credit control criteria approved by the Board of Directors.
Ensure operational compliance with all financial services legislation.
Assist in producing the specific periodic accounts and financial reports for the credit union, processing payments and lodgements in accordance with policy.
Act as a mentor and coach to peers, line reports and new staff.
Completes other duties as assigned.

 The successful candidate will have:

A minimum QFA qualification (or APA Loans designation)
Bachelor’s degree in finance, Business, Economics, or a related field is desirable.
5 years or more relevant lending/credit control experience, ideally in a personal lending or commercial lending environment.
A minimum of 3 years people management experience
Ability to assess, critically evaluate and interpret complex information and to identify key credit risk drivers.
Strong credit analysis and credit underwriting experience
Excellent communication and strong interpersonal skills to build rapport with team members, members, and stakeholders.
Proficiency in using lending/credit control software, credit scoring models, and Microsoft Office suite.
Ability to work on his / her own initiative to deliver agreed targets.

The position is a Controlled Function for Fitness and Probity under the Central Bank Reform Act 2010 (Sections 20 & 22 – Credit Unions) Regulations 2013.

Applications including a CV and cover letter to be sent by email.  

Closing date for applications: 23rd of January 2026

CANA Credit Union is an equal opportunities employer.

A competitive compensation and benefits package is available for the successful candidate.