JOB SUMMARY
Responsible for cultivating positive interactions and lasting relationships between a company and its customers, with a primary emphasis on enhancing the overall satisfaction and loyalty of the customer base.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Assess needs of customers and promote alternative products or services.
- Assist to resolve clients’ problems and issues.
- Handle enquiries from walk-ins, phones, and emails from policyholders.
- Provide prompt and excellent customer service to all clients.
- Take down clients’ complaints and escalate them to supervisor.
- Update and maintain clients’ records.
- Advise new and existing Customers on all digital products and services.
- Any other responsibilities as may be assigned by the Head, Digital Banking.
QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
- Minimum of an HND/B.Sc. in any discipline.
- 3 – 5 years of experience in customer service and client relationship management, preferably in the Banking industry.
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Ability to work with and manage large teams.
- Empathetic and able to listen to customers’ enquiries.
- Should be able to multitask.
- Excellent use of MS Office packages (Word, Excel, Outlook, etc.)
- Excellent relationship and people management skills.
Deadline to apply: January 30, 2025