- The Head of Agency Development will be responsible for leading on Agency business development department.
- He/she will be responsible for meeting key business metrics of Manpower, Active agents, new business, Annualised Premium Equivalent, (APE),
- Gross written premiums/Collections and New business profit (NBP) and growing a productive agency force including Agency leaders.
- As the ideal resource for this role, the successful candidate will be an ardent team player, with excellent people development skills. In addition, he/she will be highly confidential, the go to Person with an analytical mind-set, proactive and self-driven, with ability to develop more agents into leaders to take on the leadership mantle in respective teams.
Principal Accountabilities/Responsibilities
- Develop and implement appropriate strategies for Agency leaders to perform at pace and scale to build sustainable growth within the leadership tiers & build high performing teams that consistently achieve and exceed their set targets in performance contracts.
- Manage and develop Zonal managers, Agency
- Development Executives (ADEs) in building high performing agents/leaders and teams.
- Provide individualized coaching sessions for underperforming ADES to enhance their performance and achieve set targets.
- Develop a market development plan that includes opening pay points to create sufficient selling avenues for the team.
- Drive the culture of quality business and improve persistency.
- Develop and implement strategies to consistently enable agents to surpass their performance targets.
- Implement a systematic approach to gather and analyze agent feedback through regular surveys to enhance agency operations and agent satisfaction.
- Achieve a consistent increase in agents’ earnings to exceed the Millionaire Naira threshold.
- Responsible for overseeing all Branch operations.
- Lead on the cross-selling opportunities with the Commercial Corporate team.
- Enforce agency standards and discipline within the entire agency.
- Conduct regular agency surveys as the voice of agents.
- Conduct regular market research on what competitors are doing to run their agencies to benchmark and improve our agency operations on a continuous basis.
- Agency Officer and or CEO.
Educational/Professional Qualifications
- Minimum of B.Sc. degree in a related course area in a recognized University.
- M.Sc./MBA in related field will be an added advantage.
- Minimum of 7 years’ work experience in life insurance agency distribution management and operations, banking, or any financial services.
- A professional certificate in Insurance. Associate or Fellow member of relevant professional qualifications, such as Chartered Insurance Institute of Nigeria (CIIN); ACII, etc.
- A good working knowledge of relevant Life Insurance software programs and Microsoft applications such as MS Office, Excel, Word etc.
Key Attributes & Skills (Required)
- High level understanding of life insurance industry, products and regulations guiding retail business operations
- Analytical and excellent numerical skills.
- Impact Driven: Developing/assessing/evaluating/monitoring processes and systems.
- Leadership agility and sound business judgement.
- Project management experience
- Ability and experience managing large teams
- Collaborative, inclusive and engaging management style.
- Customer-oriented and ability to engage seamlessly with intermediaries and clients.
- Ability to coach, mentor and develop others