We’re looking for a dynamic and experienced Head of Fraud Prevention to join our Customer Service department and take the lead in protecting our customers and operations. In this role, you will help shape how Advanzia detects and prevents fraud, drive process optimisation, and contribute to a secure and seamless customer experience.
Get hands-on experience in the world of finance, payment and credit, working for an unconventional digital bank in the heart of Luxembourg!
This opportunity is a full-time CDI contract.
ABOUT THE JOB | Your responsibilities
We are seeking a dedicated and detail-oriented
Fraud Prevention team lead to manage and support
our existing fraud prevention team:
− Lead and guide the fraud prevention team, ensuring
effective collaboration and continuous development
− Act as a liaison and trusted advisor between
customers, financial institutions and the bank,
ensuring transparent communication and effective
issue resolution
− Manage and follow up on chargeback cases,
including Mastercard reports, representments and
cardholder statements
− Monitor authorisation requests from acquirers,
including cancellations and verification of cardholder
details for potential fraud
− Handle disputes and fraudulent transactions,
including chargebacks and necessary write-offs in line
with legal or regulatory guidelines
− Respond to formal inquiries from customer
representatives, such as legal counsel or authorised third
parties
− Prepare clear and compliant responses to regulatory
authority requests (e.g. CSSF)
− Support other Customer Service teams and execute
related back-office tasks to maintain smooth daily
workflows, contributing to the team’s efficiency
− Analyse emerging fraud patterns, design proactive
prevention strategies and ensure timely escalation of
suspicious activity to relevant stakeholders
ABOUT YOU | Your background, skills and personality
− Higher academic degree in Business Administration,
Law, Finance, or Economics, or at least 5 years of
relevant experience in a similar role
− In-depth knowledge of MS office applications
− Experience in SQL fundamentals
− Strong analytical abilities with a structured and
organised approach to work
− Excellent interpersonal and communication skills,
with a flexible mindset and a collaborative attitude
− Ability to handle confidential and sensitive
information with discretion and professionalism
− Fluency in English is essential; proficiency in
German, French, Spanish, or Italian is a plus
− Collaboration and teamwork: A natural team player
who thrives in a flat organisational structure, values
input from all levels and actively contributes to the
collective success of the team
− Transparency and communication: Clear and direct
communication style with a commitment to engage
openly and constructively, maintaining effective
information sharing across teams
− Self-motivation and drive: Highly dedicated and
motivated to achieve both individual and team goals,
with a commitment to excellence and continuous
improvement
− Ownership and accountability: Takes initiative and
responsibility for tasks, with a results-oriented mindset
and focus on seeing projects through to completion
ABOUT ADVANZIA | The European digital bank
Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and
credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by
responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.
At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success.
We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and
development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee
travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zerocarbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to
our gym and after-work sports & social events available to all members of #TeamAdvanzia.