Job Purpose:
- The Head of Operations is responsible for the strategic leadership and efficient management of the firm’s operational functions, with a core focus on supporting Capital Markets, Fixed Income, and Mutual Fund businesses.
Key Responsibilities:
- Ensure accurate and timely trade execution, matching, confirmation, and settlement.
- Coordinate with exchanges, clearing houses, and counterparties.
- Manage processing and settlement of government and corporate bond transactions.
- Monitor interest payments, redemptions, and pricing validations.
- Supervise the processing of fund subscriptions and redemptions.
- Ensure timely and accurate posting of funds.
- Evaluate and implement workflow tools, data management solutions, and trade reconciliation systems.
- Act as a key liaison between operations and front-office teams (trading, sales, asset management).
- Support onboarding and servicing of institutional clients, fund distributors, and issuers.
- Resolve operational issues swiftly, maintaining high standards of service delivery.
- Align operations strategy with business growth objectives, especially for product expansion or regulatory changes.
- Lead, mentor, and develop a high-performing operations team with domain expertise.
- Monitor KPIs, service level agreements, and vendor performance.
Qualifications & Experience:
- Bachelor’s degree in Finance, Economics, Accounting, or related field. MBA or professional certifications (e.g., CIS, ICAN, CRM) preferred.
- Minimum of 10 years’ experience in investment banking operations with strong exposure to capital markets, fixed income instruments, and mutual fund operations.
- Proven track record managing cross-functional teams, driving process improvements, and leading change.
Key Competencies:
- Strong analytical, leadership, and decision-making skills
- Deep understanding of trade lifecycle and market operations
- Exceptional organizational and project management abilities
- Ability to manage operational risk and maintain regulatory compliance
- Effective communicator with strong stakeholder management