At ANB, you won’t find a more fun, enjoyable, family-oriented workplace. If you’ve got a friendly smile and an upbeat personality, we’ve got a job for you.
Job Duties:
- Answer incoming support calls, help desk tickets and emails to insure first call resolution on issues.
- Providing Level 1 and 2 phone/remote Support.
- Updates and follows up with customers until solution is resolved and ensures customer is satisfied with the resolution.
- Ability to follow detailed instructions or procedures with minor supervision.
- Initial contact for Help Desk calls from users reporting problems with computers or applications.
- Log incidents (calls) into ticket system and work on issues to insure first call resolution.
- Assist team members in the evaluation of new applications, computer hardware problems and overall network issues.
- Understand the interworking’s of Active Directory (adds, moves, changes), Terminal Services, Virtual Machines and Remote Desktop Connections.
- Become familiar with bank products and the different bank’s departments needs as well as prioritizing the importance of the requests that come in.
- After Hour’s Help Desk support is required.
- Completes other tasks as assigned.
Requirements:
An Associate Degree in Computer Science, Information Technologies or A+ equivalent certification is required. Bachelor’s degree preferred; however, related work experience may be substituted for educational requirements. Must have excellent verbal communication skills, working knowledge of personal computers and business software applications as well as excellent knowledge in Microsoft Office products is required. Must be able to type 20 to 30 w.p.m. and handle multiple issues simultaneously while maintaining a positive helpful attitude. Ability to work independently or in a team environment. They must communicate with users to update them on progress if the problem cannot be solved immediately. They must also follow escalation procedures if they cannot resolve a problem and require further expert support. Technicians should document all issues so that Help Desk Managers can identify recurring trends and take remedial action.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.