The Health Services Staff’s Credit Union is once again hiring as we continue to be front leader in the Credit Union sector. Health Service Staffs Credit Union (HSSCU) is one of the largest credit unions, in the country with teams spread over 6 locations as well as staff working remotely on a hybrid basis. With our ongoing expansion we have a brand new role within our IT Team, which currently consists of 3 staff soon to be 4.
Reporting to Head of IT, the IT Service Delivery Coordinator is responsible for assisting with the management and coordination of IT services provided by 3rd party service providers. This role involves monitoring of service delivery processes, helping to resolve issues, and maintaining strong relationships with stakeholders. Assistance with the compilation and periodic review of HSSCU’s IT& Information Security related policies and procedures will also be a requirement. The IT Service Delivery Coordinator shall have strong communication skills to support all our suppliers and business relationship management.
The contracted hours for this post is 35 hours per week, Monday to Friday
Role Description:
- Assist with the monitoring and management of the delivery of IT services to various departments within the Credit Union.
- Liaise with internal departments to understand IT requirements and ensure they are met
- Monitor and maintain 3rd party service level agreements (SLAs) and key performance indicators (KPIs), providing regular performance reports to HSSCU management.
- Assist in maintaining inventory records and documentation for equipment
- Maintain data asset register and access logs
- Assist with resolution of IT service issues, handling of escalations, and management of conflicts
- Attend regular service review meetings with stakeholders
- Assist with compilation and periodic reviews of IT & Information Security related policies and procedures.
- Assist with IT project implementations
- Develop and implement service delivery processes to improve efficiency and effectiveness
- Ensuring ongoing familiarity with all HSSCU IT systems required to effectively carry out the duties pertaining to the role and identifying and undertaking any training as may be required to ensure acceptable skill levels
- Ensure that Business Continuity and Disaster Recovery documentation is maintained and reviewed regularly, and DR testing is carried out as required.
- To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
- Any other duties that may be required
Persons Specification
- Bachelor’s degree in information technology or a related field
- Excellent communication and interpersonal skills with a strong customer focus both internally and externally
- Excellent organisational skills
- Methodical with a high level of accuracy and attention to detail
- Ability and confidence to communicate effectively both orally and in writing
- Ability to work under own initiative with minimal direction
- Ability to work to deadlines and targets, can prioritise tasks under pressure
- Flexibility and willingness to take on new tasks and projects
- Ability to work with and part of a team
- Responsible and conscientious
(A full job description is available on request – email recruit@hsscu.ie )
Requirements
- The successful candidate will require to have a bachelor’s degree in information technology or a related field
- 2 years’ experience in similar roles is an advantage
- Proficiency in MS office is required
- Knowledge of ISO27001 is an advantage
- Keen interest in continuous self- development
- Ability to work on multiple tasks and varying tasks on a daily basis
Please note interviews expected to be 7th -11th March 2025.
We encourage applications from candidates with different backgrounds, experiences, and perspectives as it strengthens us, as individuals and as an organization. We are committed to positively supporting candidates with disabilities. If we can make any reasonable accommodations for you in the recruitment process to give you the opportunity to perform to your best, please email recruit@hsscu.ie or 01 6456908. Any information that you provide will be used only for the purposes of providing relevant support and will have no bearing on how your application will be viewed.
Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request same by e-mailing recruit@hsscu.ie.