At Police Credit Union you don’t just work with us, you learn with us and grow with us.
About us
We are a highly successful, values-based, customer-owned credit union seeking to recruit customer-service champions who share our values of superior service, honesty, integrity and financial prudence.
You will join a fun, supportive and collaborative team environment, with a strong focus on professional development. Let us know your career goals and we’ll work with you to achieve them. We know that work/life balance is important, so this is a full-time position participating in our IT support roster which encompasses the support hours of 7:30am – 6:30pm weekdays and occasional Saturday roster of 8am to 12:30pm.
About the role
The successful applicant will be responsible for:
- Providing on-site and remote IT support across multiple locations.
- Responding to incidents and resolve technical issues for hardware and software, ensuring timely resolution.
- Providing first and second-level helpdesk support to staff, providing comprehensive assistance for desktop hardware and software applications.
- Deploy, configure, upgrade and support devices such as desktops, laptops, tablets, and peripherals.
- Providing support and administration for our Microsoft platform including on-premise Active Directory, Entra ID, Exchange Online, SharePoint, Endpoint Manager and Microsoft Teams.
- Liaise with internal and external stakeholders to resolve technical issues.
- Maintain IT hardware and software following Standard Operating Environment (SOE) practices and procedures.
- Ensure compliance with PCU IT Policies and Procedures and participate in the IT Roster for daily and monthly operational tasks.
- Contribute to operational improvements, monitor system performance, and seek opportunities for enhancements.
- Manage and maintain accurate IT documentation.
- Co-Ordinate and manage IT projects and initiatives as required.
- Occasional inter- and intra-state travel may be required to support remote branch locations.
About you
We are looking for a confident, courteous individual with a proven ability to provide technical expertise within the IT support team.
Our ideal candidate will be experienced in managing the execution of hardware and software rollouts and upgrades and possess a sound knowledge of desktop operating systems and associated applications.
Your strong interpersonal, written, and verbal communication skills will effectively address customer IT issues through analysis and the delivery of practical solutions.
You will have:
Experience and Certifications:
- Minimum 3 years’ experience in a similar IT role, with exposure to a broad range of technologies (essential).
- ITIL Certification (desirable).
- Microsoft Certification or demonstrated equivalent experience (essential).
- TAFE or higher accreditation in an IT discipline (desirable).
Technical Skills:
- Experience in PC, LAN, and desktop software support (essential).
- Sound knowledge of Windows Operating Systems (essential).
- Sound knowledge of Linux Operating Systems (desirable).
- Proficient in using Microsoft Administration Suite (Active Directory, Group Policy, DNS, DHCP, and WSUS) (essential).
- Solid understanding of network infrastructure and networking concepts (switches, routers, LAN, WAN, VPN). (essential)
- Sound knowledge of Microsoft 365 suite (essential).
- Strong problem-solving and technical troubleshooting skills (essential).
- Understanding of the principles of Standard Operating Environments (SOE) (essential).
- Experience in PC rollout techniques and SOE Maintenance. (desirable)
- Telephony and VoIP knowledge. (desirable)
- Knowledge of Cyber Security and Security best practices. (desirable)
Core Competencies:
- Embraces challenges in a positive and supportive environment.
- Self-motivated for career development and further education.
- Open to new challenges, change, and responsibilities.
- Excellent time management skills with the ability to successfully prioritise tasks.
- Ability to work both autonomously and as part of a small team.
- Australian Driver’s License (essential).
Continuous Improvement:
- Engage in ongoing improvements to IT systems and projects, aligning with operational requirements.
Applicants with industry certifications such as CCNA and similar, or demonstrated equivalent industry experience will be highly regarded, as will those with experience with Ultradata Pty Ltd solutions and/or working in the Financial Services Industry.
About those great perks we offer
Now, we know all about you, here are the benefits you can Bank On Us for:
- An attractive salary and incentive program, including generous annual bonuses.
- Five – yes, five weeks of annual leave for full time staff!
- Purchased leave opportunities.
- Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
- Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing).
- Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning.
- Access to a social club that holds regular events and prize draws.
- Internal wellbeing program, including financial education.
- Free annual flu vaccinations.
- Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members.
Why Police Credit Union?
Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services.
With a Member Satisfaction score of 92.5% and an Employee Engagement Score of 91.14%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and assisting with progression into different roles, including management positions.
We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits.
Come for the role and stay for the people
Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too.
Find out more at policecu.com.au. and to read testimonials from our very own staff, please visit www.policecu.com.au/careers/
Sound like your next move? Apply today!