Our core value is to promote and develop the financial well-being of all our members. This is a unique opportunity to join a strong, successful and growing financial institution and to shape the future success and strategy of the Credit Union, through developing & implementing a progressive HR Strategy.
Role Description
Work as part of the lending team dealing with incoming lending queries and the issuing of new loans to members. Maintain a quality service to members and colleagues. Promote the products and services that are relevant to the member. Role reports to the Manager.
Role Attributes
The ideal candidate will have good interpersonal and communication skills. Lending experience an advantage. A broad knowledge of the portfolio of lending services on offer to include an understanding of the credit policy, legislation & compliance pertaining to Credit Unions. Analytical skills and organisational skills are essential.
Key Functions
- Engage with members to discuss their lending query
- Ensure members are attended to in a timely and efficient manner, whether via waiting room or on incoming phone calls, or by way of leads from the marketing channels
- Advise members on document requirements
- Assist members with the drawdown of their loans and repayment plans
- Discuss loan cases with other lending officers
- Loan underwriting
- Maintain strong team ethic and group morale
- Provide feedback to the Manager as to any recommended changes to work practices
Other Functions
- Develop a knowledge of our lending products
- Learn to identify urgent applications
- Decide on applications within an agreed approval limit. This limit will be subject to recommendation from Manager and Credit Team approval
- Engage with members at every opportunity to ensure we provide an excellent member experience
- Any other duties as outlined by the Manager
The Person
- A relevant financial services lending qualification, such as APA loans and/or QFA (or equivalent) would be an advantage
- Excellent interpersonal, communication & member engagement skills, and a clear understanding of what great member experience is & how it is delivered
- Strong knowledge of financial & other appropriate regulations
- Attention to detail to ensure that the Credit Union meets its responsibilities as a regulated entity & gets it right first time for the member
- Strong people skills, with the ability to coach, mentor and guide the development of colleagues within the lending team, and to work effectively with other team members
Closing Date for receipt of applications is Friday 4th April 2025
Short listing may apply, and assessment will be based on the information provided in the application Monasterevan Credit Union Ltd is an Equal Opportunities Employer
Canvassing will be disqualified