Member Services Officer (13 views)

Blackrock, Co. Dublin
January 22, 2025

Permanent Part-time Position: The Member Services Officer will be accountable to the Manager/Assistant Manager of the credit union for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union and providing quality services to the members.

Key Responsibilities
  • Assisting members with their account management, processing of loan applications, onboarding new members, assisting members with credit control queries and any other queries they may have.
  • Providing the members of the credit union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction at the counter, through our website / email, or by providing back office support.
  • Back office administrative and operational duties as the needs of the office require.
Skills and Experience Required:
  • Experience working in a frontline role within a credit union or similar financial institution preferable
  • Ideally, have some experience with the Progress banking system
  • QFA/APA/CUA preferable, or willing to work towards qualifications
  • Good administration skills and attention to detail
  • Excellent communication and interpersonal skills
  • Good computer skills: Word, Excel, Outlook
  • Ability to work under own initiative with minimal direction
  • Ability to work to deadlines and targets, can prioritise tasks under pressure
  • Strong team- work ability

Closing date for applications:  Friday 14th February 2025 at 5:00pm
 
Blackrock Credit Union Limited is an equal opportunities employer