Contract Terms: Permanent position, on a part-time basis of approx. 20 hours per week: Monday to Friday with occasional Saturday mornings.
Job Purpose/Primary Objectives
The Member Services Officer will be accountable to the Manager/Assistant Manager of the credit union for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union and providing quality services to the members.
Key Responsibilities
- Assisting members with their account management, processing of loan applications, onboarding new members, assisting members with credit control queries and any other queries they may have.
- Providing the members of the credit union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction at the counter, through our website / email, or by providing back office support.
- Back office administrative and operational duties as the needs of the office require.
Skills and Experience Required:
- Experience working in a frontline role within a credit union, branch banking or similar financial institution preferable
- QFA/APA/CUA preferable, or willing to work towards qualifications
- Good administration skills and attention to detail
- Excellent communication and interpersonal skills
- Good computer skills: Word, Excel, Outlook
- Ability to work under own initiative with minimal direction
- Ability to work to deadlines and targets, can prioritise tasks under pressure
- Strong team- work ability
Closing date for applications: Friday 13th June 2025