Crossmaglen Credit Union is a member-owned, not-for-profit financial co-operative serving over 5,600 adult members with an asset base of £30 million. Rooted in the community, we are committed to delivering excellent, ethical financial services and supporting financial wellbeing across the region.
We are excited to invite applications for the role of Member Services Officer. If you are a people person with experience in financial services and a passion for helping others, we want to hear from you.
About the Role
As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.
Key Responsibilities
• Deliver front-line services including lodgements, withdrawals, and loan repayments
• Handle and reconcile cash accurately
• Update member records and maintain database integrity
• Assist members with queries and explain our services
• Perform administrative tasks including scanning and filing
• Support team projects and credit union-wide initiatives
• Participate in ongoing training and development
What We’re Looking For
Essential Criteria
• Strong numerical and literacy skills
• Computer literate with proficiency in Microsoft Office
• Excellent attention to detail
• Minimum 2 years’ experience in a customer-facing role in a financial organisation
• Member-focused, personable, and flexible
• Excellent telephone manner and interpersonal skills
• Strong team player
• Excellent communication and people skills
• Conscientious and reliable
• Willingness to undertake additional training and study for further qualifications
Desirable Criteria
• Experience working in a credit union
• Credit Union Diploma or CU Pathways qualification
• Other relevant financial qualifications or experience
Ideal Candidate Attributes
• Familiarity with the ethos and values of the credit union movement
• Recent customer service experience (face-to-face, telephone, or online)
• Ability to work independently and within a team
• Strong problem-solving and organisational skills
• Flexible with working hours, and adaptable under pressure
Salary & Benefits
We offer a competitive salary and benefits package based on qualifications and experience, along with a supportive work environment and opportunities for further development.
Applications will only be accepted via the official Application Form. CVs will not be considered.
To request an application pack:
• Email us at manager@crossmaglencu.com
• Or call into the Credit Union Office to collect a hardcopy
The application pack includes:
• Full Job Description
• Application Form (including Fair Employment Monitoring Questionnaire)
• Personnel Privacy Notice
Submit your completed forms:
• By email to manager@crossmaglencu.com
• Or in person at the Credit Union Office
Deadline for applications: 4:00pm on Friday 11th July 2025
Equal Opportunities
Crossmaglen Credit Union Limited is an Equal Opportunities Employer.