The Member Services Officer (MSO) will be accountable to the Manager of the credit union for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union.
Role Description
Reporting to the CEO and Operations Manager, this role will have a variety of duties within the credit union. Such duties to include:
- Serving members through multiple channels i.e., telephone, online or over the counter
- Dealing with member queries on our products and services.
- Processing transactions in an efficient and accurate manner
- Refer loan applications to the appropriate loans officer.
- Operate within the risk & compliance framework of Rowlagh Credit Union and ensure adherence to all regulatory requirements, policies and procedures.
- Completing other duties as assigned to include a range of administrative and organisational tasks as delegated by the line manager.
The ideal candidate will have
- Experience working in a frontline role with the public – credit union or similar financial institution experience would be an advantage but not essential.
- The role holder will be required to satisfy the minimum competency requirements and meet the required fitness and Probity standards as set out by the Central Bank of Ireland’s Fitness and Probity Regime for credit unions
- The Credit Union will provide financial support for the successful candidate to obtain a suitable qualification e.g. APA Loans / QFA where it is not held currently.
- Team worker with strong communication and organisational skills.
- Excellent analytical & decision-making skills.
- Member focused, friendly with an excellent telephone manner.
- Ability to work to deadlines and can prioritise tasks.
- Willingness to be flexible and take on new tasks and projects.
- Excellent IT skills
- Experience of the Progress Banking System would be an advantage.
Closing date for receipt of applications: Friday 27th of September 2024.
Rowlagh Credit Union Ltd. Is an Equal Opportunities Employer.
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