We are looking for people to join our friendly team. London Capital is one of the UK’s
largest credit unions, a not-for-profit savings and loans co-operative based near Archway
tube station in north London. We encourage people to save rather than borrow, but we
also provide low-cost loans at times of need. We offer a real alternative to high interest
borrowers and loan sharks by offering a route out of debt. Operating in the fiercely
competitive financial services market, the credit union provides high quality products to a
growing membership and a real opportunity for career progression.
1/ Members Services & Support Officer – Job Description
Hours Thirty-eight hours per week (part time, flexible working options)
Period Permanent, 3-month probation period.
Pay £30,094pa, – £15.23p per hour, plus staff bonus scheme and up to 6%
contribution to pension scheme.
Reports to Deputy Manager (Operations)
Main purpose and scope of the Member Services Officer
To promote active membership whilst ensuring that administrative tasks are carried out
in a timely, accurate and efficient manner.
Main duties & responsibilities
The main areas of the job will be to:
• To promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.
Person Specification – Member Services & Support Officer
Experience
Administrative or clerical experience Essential
Customer service experience Essential
Experience of using a range of ICT efficiently Essential
Competencies
A friendly and outgoing manner with an ability to make a good first impression Essential
Proven skills in accurate record keeping & policy adherence Essential
Good self-organisational skills Desirable
Works well in teams Essential
Good verbal and written communications skills in English Essential
Other
Flexible with respect to working hours and tasks Essential
A knowledge and understanding of the credit union movement Desirable
A commitment to the aims and objectives of the credit union movement Desirable