Credit Management Administration Officer

About the role

As a Credit Management Administration Officer, you will provide administrative and operational support to the Credit Management Officer, contributing to the effective management of our credit portfolio. The role assists in maintaining accurate records, proactively monitoring arrears, and supporting early-stage collections processes to ensure strong asset quality and compliance. You will assist with the administration of hardship applications, including gathering supporting documents and preparing files for assessment while also providing empathetic, member-focused support to individuals experiencing financial difficulty in line with our policy and regulatory obligations.

Based in our Carrington Street head office in the Adelaide CBD you will join a fun, supportive and collaborative team environment, with a strong focus on professional development. Let us know your career goals and we’ll work with you to achieve them. 

Working directly with our wonderful Members, you will play a crucial role in Police Credit Union’s overall success to proudly provide a customer experience that is second to none. We know that work/life balance is important, so this is a part-time position for three days a week spanning across Monday-Friday between 8.30am to 5pm – the exact roster is open to be negotiated with the successful candidate however your availability to work every Thursday will be ideal. 

About you
You are…

Looking for a refreshing change and wanting to build on your current experience in banking, lending operations, credit administration or early-stage collections 
Passionate about customer service with a non-judgemental, empathetic and professional communication style
Proactive, well organised and focused, with an eye for detail and a strong ability to build positive and collaborative relationships with Members and colleagues
Able to maintain confidentiality and manage sensitive financial information with discretion
A team player, wanting to be part of an energetic group
Ambitious and ready to grasp career development opportunities – we like to promote within whenever we can
Confident, disciplined and hardworking, you strive to meet and exceed service and sales KPIs, all with a smile on your face. 
If you have a background in the Australian financial services or insurance sectors – even better! FSRA Tier 2 and/or NCCPA Lending accreditation is a huge tick, however not a deal breaker, as on the job training is provided. 

About those perks we offer 
Now, we know all about you, here are the benefits you can Bank On Us for: 

An attractive salary and incentive program, including generous annual bonuses
Purchased leave opportunities
Paid volunteering day (we will pay for you to spend a day giving back to the community you love)
Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing)
Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning
Access to a social club that holds regular events and prize draws
Access to discounts on corporate health insurance
Internal wellbeing program, including financial education
Free annual flu vaccinations
Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members.

About Police Credit Union
Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 41,000 Members who Bank On Us for our highly competitive and award-winning products and services. 

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits. 

Better together 
Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. 

To read testimonials from our staff and find out more please visit policecu.com.au/careers/