Lending Administration Officer (Direct Lending Unit)

About the role
As a Direct Lending Administration Officer, you will be the first point of contact for Members enquiring about personal loans. You will take calls and respond to emails & referrals from other teams, leading an open, engaging and comprehensive conversation with the Member ensuring a welcoming, professional and knowledgeable first impression for Members. You will also provide effective administrative support to the Direct Lending Unit team to support the timely & accurate processing of loan applications by the Personal Lending Consultants. 

Based in our Contact Centre in our head office in the Adelaide CBD you will join a fun, supportive and collaborative team environment, with a strong focus on professional development. Let us know your career goals and we’ll work with you to achieve them. 

Working directly with both new and existing Members, you will play a crucial role in Police Credit Union’s overall success to proudly provide a customer experience that is second to none to our Members. We know that work/life balance is important, so we offer stable hours of Monday to Friday, 8.30am to 5pm. 

About you
You are…

Looking for a refreshing change and eager to get your foot in the door of the banking industry or wanting to build on your current experience. 
Driven to provide an exceptional customer experience.
Passionate about customer service. 
Focused, with an eye for detail and a strong ability to build positive and collaborative relationships with Members and colleagues. 
A team player, wanting to be part of an energetic group. 
Ambitious and ready to grasp career development opportunities – we like to promote within whenever we can.
Confident, disciplined and hardworking, you strive to meet and exceed service and sales KPIs, all with a smile on your face. 
If you have a background in the Australian financial services or insurance sectors – even better! FSRA Tier 2 and/or NCCPA Lending accreditation is a huge tick, however not a deal breaker, as on the job training is provided. 

About those perks we offer 
Now, we know all about you, here are the benefits you can Bank On Us for: 

An attractive salary and incentive program, including generous annual bonuses
Five – yes, five weeks of annual leave for full time staff!
Purchased leave opportunities. 
Paid volunteering day (we will pay for you to spend a day giving back to the community you love). 
Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing). 
Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning. 
Access to a social club that holds regular events and prize draws. 
Access to discounts on corporate health insurance
Internal wellbeing program, including financial education. 
Free annual flu vaccinations.
Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members.

About Police Credit Union
Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 41,000 Members who Bank On Us for our highly competitive and award-winning products and services. 

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits. 

Better together 
Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. 

To read testimonials from our very own staff and find out more please visit policecu.com.au/careers/ 

Applications and expressions of interest can be sent to our People and Culture team. Please email your resume and cover letter.