Personal Lending Approval Officer

We’ve got careers that really do have it all
At Police Credit Union you don’t just work with us, you learn with us and grow with us. With a Member Satisfaction score of 92.5% and an Employee Engagement Score of 93.8%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and assisting with progression into different roles, including management positions. 

About the role 
As a Personal Lending Approval Officer, you will possess a curious mindset and an excellent attention to detail focus, to ensure that loan applications are reviewed and assessed in a timely manner with absolute accuracy. Your responsibilities include, assessing loan applications and making sound lending decisions, based on the documentation provided and compliance with Policy and legislative requirements. We are a highly successful, values-based, customer-owned credit union seeking to recruit customer-service champions who share our values of superior service, honesty, integrity and financial prudence. 

We know that work/life balance is important, so this is a full-time position with stable hours of Monday to Friday, 8.30am to 5pm. 

You will effectively manage, monitor and prioritise your lending workflow to meet agreed service standards for our Members and demonstrate sound judgement and financial acumen to approve Loans within your Delegated Lending Authority (DLA), contributing to the objectives and goals of the team.

We are looking for:

A background in the banking industry, specifically in a Lending related role and ideally with experience with the assessment of Personal Loans and/or Home Loans
Administration and Customer Service experience 
Excellent written and verbal communication skills
High level of attention to detail
NCCPA Accreditation (desirable)
Computer literacy and familiarity with the Microsoft Office suite
You will join a fun, supportive and collaborative team environment, with a strong focus on professional development. Let us know your career goals and we’ll work with you to achieve them. 

About you
You are…

Looking for a refreshing change and eager to get your foot in the door of the banking industry or wanting to build on your current experience. 
Driven to provide an exceptional customer experience.
Organised, with a great eye for detail and a strong ability to build positive and collaborative relationships with colleagues across the business
A team player, wanting to be part of an energetic group. 
Confident, disciplined and hardworking, you strive to meet and exceed service KPIs, all with a smile on your face.
If you have a background in the Australian financial services sector – even better! NCCPA Lending accreditation is a tick, however is not a deal breaker as we will provide on the job training. 

About those sweet perks we offer 
Now, we know all about you, here’s the tasty benefits you can Bank On Us for: 

An attractive salary and incentive program, including generous annual bonuses.
Five – yes, five weeks of annual leave for full time staff!
Purchased leave opportunities.
Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing). 
Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning. 
Access to a social club that holds regular events and prize draws. 
Internal wellbeing program, including financial education. 
Free annual flu vaccinations.
Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members. 

About Police Credit Union
Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services. 

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits. 

Come for the role and stay for the people 
Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. 

Find out more at policecu.com.au. and to read testimonials from our very own staff, please visit www.policecu.com.au/careers/ 

Sound like your next move? Apply today!