Product Coordinator

A role you’ll love with a career you can Bank On.
At Police Credit Union you don’t just work with us, you learn with us and grow with us. With a Member Satisfaction score of 92.5% and an Employee Engagement Score of 93.8%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and assisting with progression into different roles, including management positions. 

About the role
As the Product Coordinator you will ensure the existing and new products and services meet customer needs and are well aligned with the business’s strategic objectives, compliance and operational requirements. This requires working effectively and collaboratively across the business, to identify, investigate and deliver new or enhanced products and services.

You will also: 

Be the primary advocate for the customer, using market research and user data to champion features and changes that meet customer needs
Oversee our products throughout the entire lifecycle; from developing the product roadmap & timeline through to launch as well as delivering product training sessions, monitoring growth and ongoing review activities
Work closely with our Marketing team to assist in the development and execution of marketing and promotional campaigns to ensure our products are aligned with market research, customer feedback and adding business value
Be responsible for the effective management of product, pricing and access channel changes and requests as well as ensuring we are meeting our product related compliance obligations
Prepare and distribute weekly, monthly and ad-hoc management and sales performance reports and conduct business analysis and develop business cases in relation to product or pricing changes & recommendations. 
You will join our Head Office in the Adelaide CBD and a fun, supportive and collaborative team environment with a strong focus on professional development. Let us know your career goals and we’ll work with you to achieve them. Working directly with the retail network, Marketing and Risk & Compliance teams across the business, you will play a crucial role in Police Credit Union’s overall success. We know that work/life balance is important, so we offer stable hours of Monday to Friday, 8.30am to 5pm.
 

About you
You are…

Looking for a refreshing change and eager to get your foot in the door of the banking industry or wanting to build on your current experience 
A recent graduate looking to establish your career
Driven to provide an exceptional customer experience
A confident communicator with a strong ability to build positive and collaborative relationships with Members and colleagues
Focused, with an eye for detail and appreciation for working in a heavily compliance focused environment
A team player, wanting to be part of an energetic group
Ambitious, self-motivated and ready to grasp career development opportunities – we like to promote within whenever we can
Creative, disciplined and hardworking, you strive to meet and exceed service and sales KPIs, all with a smile on your face. 
If you have a background in the Australian financial services, health insurance or general insurance sectors – even better, however it is not a deal breaker, as on the job training is provided. 

About those perks we offer 
Now, we know all about you, here are the benefits you can Bank On Us for: 

An attractive salary and incentive program, including generous annual bonuses
Five – yes, five weeks of annual leave for full time staff!
Purchased leave opportunities. 
Paid volunteering day (we will pay for you to spend a day giving back to the community you love). 
Hybrid work arrangements
Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing). 
Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning. 
Access to a social club that holds regular events and prize draws. 
Access to discounts on corporate health insurance
Internal wellbeing program, including financial education. 
Free annual flu vaccinations.
Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members.

About Police Credit Union
Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 41,000 Members who Bank On Us for our highly competitive and award-winning products and services. 

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits. 

Better together 
Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. 

To read testimonials from our very own staff and find out more please visit policecu.com.au/careers/ 

Applications and expressions of interest can be sent to our People and Culture team. Please email your resume and cover letter.