Team Leader Insurance

We’ve got careers that really do have it all
At Police Credit Union you don’t just work with us, you learn with us and grow with us. With a Member Satisfaction score of 92.5% and an Employee Engagement Score of 93.8%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and assisting with progression into different roles, including management positions. 

About the role 
As our Team Leader Insurance, you will lead a small yet passionate team of 6 to ensure exceptional standards of service to our Members and help deliver a customer experience that is second to none. The successful applicant will be an experienced leader, who enjoys training, coaching and developing your team to achieve sales targets and maximise opportunities, by meeting the needs of our members and providing a personalised and tailored approach. You will utilise your leadership qualities to build an effective, cohesive and goal-oriented Contact Centre team. You’ll ideally come from a sales and/or modern contact centre environment in the financial service industry and have well developed dispute resolution capabilities and excellent communication skills.   About you
You are:

Passionate about leadership
Ideally well experienced in a call centre environment with strong sales abilities and experience in needs-based selling and webchat services
Experienced in leading a motivated and engaged team 
Driven to provide an exceptional customer experience, supporting your team to do the same
Innovative and always thinking about smarter ways of working and able to lead your team through change successfully
Collaborative and self-aware, with a ‘can-do’ approach
Focused, with an eye for detail and a strong ability to build positive relationships with colleagues 
A team player, wanting to be part of an energetic group
Ambitious and ready to grasp career development opportunities – we like to promote from within whenever we can
Confident, disciplined and hardworking, you strive to meet and exceed service KPIs, all with a smile on your face
A strong communicator with excellent rapport building and complaint resolution skills 
Familiar with Microsoft Office Suite and able to learn new systems and processes
Previous leadership experience will be highly regarded and while FSRA Tier 2 accreditation and experience working with banking and insurance products or webchat services will be viewed favourably, they are not essential as training on our products will be provided.

About those sweet perks we offer 

Now, we know all about you, here’s the tasty benefits you can Bank On Us for: 

An attractive salary and incentive program, including generous annual bonuses.
Five – yes, five weeks of annual leave for full time staff!
Purchased leave opportunities.
Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing). 
Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning. 
Access to a social club that holds regular events and prize draws. 
Internal wellbeing program, including financial education. 
Free annual flu vaccinations.
Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members. 

About Police Credit Union
Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services. 

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits. 

Come for the role and stay for the people 
Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. 

Find out more at policecu.com.au. and to read testimonials from our staff, please visit www.policecu.com.au/careers/ 

Sound like your next move? Apply today!