CORE PURPOSE OF THE JOB
The purpose of this position is to ensure all aspects of advances deals post payout is
adequately and timeously dealt with. This includes but is not limited to generation of
settlement letters, processing of settlements and early settlements, processing of releases, processing unpaid debit orders , extraction and issuance of statements (legal, audit, normal, etc), reimbursements, deals written off, amendments to debit orders, salary deal
repayments, reconciliation of the Advances Transaction account, performance of all requiredcustomer and control reconciliations, handling customer queries and general assistance as
required by the larger technical support department as directed by the Post Advances support supervisor.
MAIN FUNCTIONS OF THE JOB
Processing of unpaid debit orders Ensure that all unpaid debit orders are processed correctly and timeously
Issuingof settlementletters Ensure that all settlementletters logged by customers are actioned within agreed SLA
turnaround times Responsible for assisting in the implementing controls and processes to reduce turnaroundtimes of issuance of letters while still ensuring all related risks are addressed
Early Settlements
Responsible for assisting in implementing processes and controls to ensure that all deals
are settled and maturity and allrelevant actions there are all actioned timeously. Responsible for ensuring all system related issues are addressed to ensure accurate settlementstake place as directed by the supervisor Responsible forimplementation of reports and automation to reduce time taken to performearly
settlements as directed by the supervisor Settlement of deals at maturity on agreed SLA times.
Settlements
Responsible for ensuring accurate and timeous settlementto deals whereby higher amounts neededtobereversed due to and unpaid debit order.
Statements
Ensure Legal statements are accurately prepared incorporating all legal charges werenecessary, to balance to the iMAL system for all deals that are required. Ensure Audit statements & SARS requests are prepared for the required audit periodtakinginto account all paid up deals. Ensure Legal statements for deals written off or new legal handovers are accurately prepared. Ensure normal statements or manual statements are prepared accurately as and whenrequired.
Write offs and book codes
Responsible for ensuring that all post payout deal amendments are handed by the department.This includes processing of write off for abandonment or collection and amendment todeal bookcodes.
Debit orders
Responsible for ensuring all debit orders is amended in terms of banking details, dates or
amounts as per request from the branch, which will include suspensions, once offs andamendments.
Salary Deal repayments
Ensuring all salary deal repayments is processed accurately and timeously on a monthlybasisasperthesalary deductions received from the Finance department.
Paid up letters for Logbooks and Title Deeds Responsible for ensuring all requests received via email/Web are captured on the log andthepaidupletters are extracted with valid screenshots and sent to Post Advances Supervisor for signoff. Responsible for ensuring that all requests are completed within the required SLA times.
Reconciliations:
Responsible for ensuring that all customer reconciliations requested are completedwithintherequiredSLA times. Responsible for ensuring that all controlreconciliations are cleared daily, weekly or monthlybasisdepending on the nature ofthe recons.
Reporting
Responsible for ensuring that all reporting and escalation of relevant matters are doneaccuratelyand timeously ensuring the impact on customers are kept to a minimal.
Adhoc
Responsible in assisting the Post advance support supervisor or Technical support manager withanyadhoc requirements including queries and projects.
QUALIFICATIONS
Matric Finance Degree or Diploma
PREFERRED EXPERIENCE
A minimum of 3-5 years of experience handing advances deals Shariah Banking experience
KNOWLEDGE
Bank structures Bank policies and processes Bank product offerings Bank systems Microsoft office 365
Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantagedgroupsandpeople with disabilities will be given preference