MGA Insurance Brokers is a leading independent insurance broking firm with a nationwide presence. with over 40 offices located around Australia. The local branch in Horsham, who is a well-respected insurance brokerage that works closely with domestic, commercial and agricultural clients in regional area of Western Victoria.
For over 30 years, we have been providing tailored risk management solutions to individuals and businesses across a diverse range of industries.
Our success is built on a strong commitment to exceptional customer service, technical expertise and ethical business practices.
Apply now to join our team and be part of an exciting future.
About the Role
An opportunity exists within the Horsham branch as an Receptionist / Broker Assistant to Insurance Brokers. This is a full-time role providing support to the broker’s with their established client portfolio’s.
Full on-the-job training is provided for this role, alongside formal training of a Tier 2/Tier 1 in Insurance Broking, paid for by the employer. Previous insurance industry experience will be highly regarded but not essential.
To be successful in this role, you will be a highly motivated individual who operates with respect, integrity and empathy.
The position would suit somebody who is seeking a career change, starting a new career path and an opportunity within the Insurance Industry.
To be successful in this role, you will be a highly motivated individual who operates with respect, integrity and empathy.
Benefits and perks
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Paid courses for development and opportunity to travel to industry-related events
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Working in an office culture that likes to work hard but still has a dedicated focus on having fun
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Enjoy being part of a friendly, family owned business focused on developing you.
Skills and experience
Key responsibilities include:
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Greeting and welcoming clients with a friendly and professional demeanour
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Answering incoming phone calls and responding to email enquiries in a timely manner
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Provide administrative support to the team
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Work with a Client Manager gather information from clients
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Build and nurture new and existing client relationships
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Administrative tasks such as processing paperwork, client correspondence, maintain detailed records and data entry
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Processing insurance renewals, endorsements and cancellations
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Assisting with claims
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Liaising with insurance providers and other external parties as required
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Contributing to a positive, collaborative work environment
Key skills required for success in the role include:
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Excellent written and verbal communication skills
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High level of focus and strong attention to detail
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High Emphasis on client Service
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Ability to work independently and within a team environment
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Have a positive and pro-active approach to work
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Experience with the Microsoft Word & Microsoft Excel is advantageous