Education Credit Union is a national industrial credit union based in Dublin City offering a wide range of financial services to its’ members.
This is an excellent opportunity for a candidate already in the financial services industry. The contracted hours for this post are 35 hours per week, working 9am to 5pm Monday to Friday in our offices in Dublin City.
Job Summary:
As Team Leader, you will manage the front/back office team of Clerical/Loan Officers and play a crucial role in fostering a culture of exceptional service for our members.
You will have responsibility for the operational aspects of the day-to-day running of the credit union office to ensure the provision of a quality service to our members.
Reporting to the CEO, the Team Leader will be a key member of the Management Team and will promote and contribute to the development of the current and future services to members.
Experience in personal lending is essential for the role. The successful applicant will have a relevant qualification and will have gained significant lending experience working for a credit union, bank or other credit provider.
A clear understanding of the ethos and operating principles of credit unions is desirable.
The Team Leader/Loan Officers’ main duties / responsibilities will be to:
- Promote excellent service delivery to Members along with driving growth in applications for membership.
- Underwrite loan applications in accordance with established policies and procedures.
- Ensure Clerical/Loan Officers perform their duties to the highest standards and receive adequate and relevant training.
- Report to the Management Team on daily operational activities.
- Review and recommend changes to operations, policies, and procedures.
- Operate within the policies and limits approved by the Board of Directors.
- Ensure operational compliance with all financial services legislation.
- Assist in producing the accounts and financial reports for the credit union, processing payments and lodgements in accordance with policy.
- Act as a mentor and coach to peers, and new staff.
- Complete other duties as assigned.
The successful candidate will have:
- A minimum QFA qualification (or APA Loans designation) to satisfy minimum competency requirements, as set out by the Central Bank of Ireland for the Credit Union sector.
- A third level qualification is desirable.
- 3 years or more relevant lending experience.
- Strong credit analysis and credit underwriting experience
- Excellent communication and strong interpersonal skills to build rapport with team members, members, and stakeholders
- Strong computer literacy and knowledge of financial software, office systems.
- Ability to deal with competing priorities and challenging objectives / timelines.
- Exceptional attention to detail and accuracy
- Ability to work on his / her own initiative to deliver agreed targets.
Renumeration package will be commensurate with experience and qualifications.
Closing date for applications: 14th March 2025.
EDCU Credit Union is an equal opportunities employer.
Please contact our Data Protection Officer on edel@edcu.ie for a copy of the Recruitment Privacy Notice.
Education Credit Union Limited is regulated by the Central Bank of Ireland.