Responsibilities
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Up-selling and Cross-selling of bank’s products and services to existing and potential customers.
- Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
- Handling currency, transactions, and confidential information professionally..
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments and complaints.
- Knowing our products inside and out so that you can answer questions.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
Requirements
- Candidates should possess an HND / OND qualification with 1 – 3 years work experience.
- Cash handling experience and on-the-job training may be required.
- Exceptional time management, communication, and customer service skills.
- High level of accountability, efficiency, and accuracy.
- Good knowledge of MS Office especially Excel and Word
- Strong communication and interpersonal skills
- High level of accountability, and accuracy
Deadline to apply: January 14, 2025