Trainer (40 views)

June 17, 2024

Looking for immediate joiners for the role of Trainer. 

Role & responsibilities

Key Responsibilities

  • Managing New Hire Training (NHT) batches ~15 to 20 new joiners in each batch end to end,
  • Conducting all trainings process, product, applications, soft skills, etc. that are part of the NHT roadmap and timelines,
  • Maximizing learning retention through regular tests, mock calls, teach-back sessions, case-study discussions, and other class participation techniques,
  • Ensuring engagement of new joiners and facilitate connect sessions with critical stakeholders,
  • Owning the performance and retention of new joiners during classroom training, Pre-OJT as well as OJT, ensuring that they meet all the Pre-OJT and OJT targets,
  • Addressing the learning and developmental gaps of the batch through ongoing feedback and coaching basis call evaluations / listening / barge-ins,
  • Working closely with mentors and track performance improvement through daily reporting,
  • Adhering to the documentation and other compliance requirements that are part of NHT,
  • Ensuring seamless transition from NHT to M1 without any impact on performance,
  • Mentoring new joiners during their M1 to enable them in better handling of customer queries and complaints
  • Contributing to the learning and development of existing agents, as per business requirement

Preferred candidate profile

For successful execution of the job, a candidate should possess the following:

– Excellent communication skills,

– Effective presentation skills,

– Coaching & mentoring,

– Planning & organizing,

– Result Orientation,

– Must be trained on at least 2 of the 3 LoBs Cards, Bank-NR, Assets