Looking for immediate joiners for the role of Trainer.
Role & responsibilities
Key Responsibilities
- Managing New Hire Training (NHT) batches ~15 to 20 new joiners in each batch end to end,
- Conducting all trainings process, product, applications, soft skills, etc. that are part of the NHT roadmap and timelines,
- Maximizing learning retention through regular tests, mock calls, teach-back sessions, case-study discussions, and other class participation techniques,
- Ensuring engagement of new joiners and facilitate connect sessions with critical stakeholders,
- Owning the performance and retention of new joiners during classroom training, Pre-OJT as well as OJT, ensuring that they meet all the Pre-OJT and OJT targets,
- Addressing the learning and developmental gaps of the batch through ongoing feedback and coaching basis call evaluations / listening / barge-ins,
- Working closely with mentors and track performance improvement through daily reporting,
- Adhering to the documentation and other compliance requirements that are part of NHT,
- Ensuring seamless transition from NHT to M1 without any impact on performance,
- Mentoring new joiners during their M1 to enable them in better handling of customer queries and complaints
- Contributing to the learning and development of existing agents, as per business requirement
Preferred candidate profile
For successful execution of the job, a candidate should possess the following:
– Excellent communication skills,
– Effective presentation skills,
– Coaching & mentoring,
– Planning & organizing,
– Result Orientation,
– Must be trained on at least 2 of the 3 LoBs Cards, Bank-NR, Assets
JOB IS EXPIRED.