Established in 1968, Palmerstown Credit Union (PCU) is a member-owned, financial services provider. Located in Palmerstown, Dublin 20, PCU has over 9,500 members, assets of over €59 million and employs 15 people. As a community-oriented financial services provider, PCU has an ambitious strategy targeting further growth in membership and the expansion of services and products available to its members, including online offerings.
We are currently recruiting for a Member Service Officer. This is a full-time permanent position. The Member Service Officer role provides an excellent opportunity to join a local community credit union and to be a part of a dynamic team working hard to service members.
The Role
The Member Service Officer role is on the front line of service provision for the members of the credit union. Service is provided in-person, by phone and by email/online.
Reporting to:
Reporting to the Office Supervisor.
Main Responsibilities
- Dealing with members re lodgements, withdrawals, loans, membership and current account opening and closing, etc.
- Cashing up and balancing at end of day
- Handling of foreign exchange,
- Dealing with members queries in-person, on the phone and online
- Promoting products and services to members
- Updating of system, member records, keeping notes, etc.
- Back office support
- Administrative support
- Scanning / filing of credit agreements, membership forms, etc.
- Preparation of reports as required.
Person Requirements
Experience
- Experience working in a frontline role within a credit union or financial services institution is highly desired
- Minimum 2 years’ experience in a similar role or office administration is highly desired
Qualifications
- QFA/APA/CUA or other recognised professional qualification is preferred but training and funding will be provided for a suitable candidate.
Skills
- Good Microsoft skills.
- Good retail financial services or credit union IT system skills.
- Good English language proficiency.
- Member focused and service orientated mindset.
- Enjoys dealing with customers.
- Excellent interpersonal skills.
- Good communication skills.
- Excellent team player.
Contract Duration
This is a permanent position.
Working Hours
Full-time, avg 34.5 hrs per week, across 5 days per week Monday, Tuesday, Thursday, Friday and Saturday as required (half day).
Location
The role is based on-site at Palmerstown Credit Union, 48 Manor Road, Palmerstown, Dublin 20.
The role does not involve WFH or hybrid working.
Salary & Benefits
The credit union will offer salary and benefits commensurate with the experience of the candidate. Salary scales with annual increments apply. The salary range for this role based on an average working week of 34.5 hours is €25,000 to €31,000.
Career Opportunity
This role would suit a person with some experience who can quickly take on the role at a good level in the credit union.
Palmerstown Credit Union aims to attract, recruit and retain individuals with diverse backgrounds, skill, competencies, and abilities to work collaboratively to enhance the service we provide to all of the member credit unions we serve.
The closing date for applications is Wednesday 31st of July 2024 or earlier.
Short listing may apply and assessment will be done on the basis of the information provided in the application. Canvassing will disqualify.
Palmerstown Credit Union Ltd is an Equal Opportunities Employer.