Member Services Officer (111 views)

Enfield, Co. Meath
April 22, 2024

A vacancy has arisen for a Member Service Adviser in Enfield Credit Union Ltd. This is a full – time permanent role and includes Saturday working, 37.5 hours per week.

Background: Enfield Credit Union is a community based financial services provider, with over 10,000 members.  We have branches in Enfield and Longwood. With total assets of €50 million, our core value is to serve our members and the community, whilst maintaining the highest professional standards in our service 

Role Description
  • To provide a quality service to members at the counter to enable them to make lodgements, withdrawals, open member and current accounts, loan applications and drawdowns.
  • Accurately and diligently handle cash and reconcile daily balances.
  • Through training, develop excellence in dealing with member queries to the highest levels of service across diverse areas such as advising of credit union products, services & complaints etc.
  • Ensure compliance with existing and new systems & controls, and policies & procedures necessary, as outlined by the Risk, Compliance, MLRO & DPO, the Internal Audit Function and Operations Mgr.
  • Clearly explaining products and services to our members
  • Complete other duties as required by the management team.
  • Undertake relevant training as deemed necessary by the management team.
The successful candidate will have.
  • Previous credit union experience is desirable (but not essential)
  • Be member service-focused and deliver an excellent member service experience. 
  • Self-motivated with the ability to work independently and a team player
  • Excellent administration skills, a strong compliance ethos with a “right first time” approach to work 
  • Cash handling experience and ability to problem solve and deal with issues as they arise
  • Good I.T. skills including Word, Excel and Email.
  • An appreciation and an awareness of the credit union ethos
  •  A leaving Certificate qualification (or equivalent) is required, plus QFA, CUA or actively working towards a qualification in either is preferable.
  • Proficiency in the English language is a requirement.

Enfield Credit Union Ltd is an equal opportunities employer.