Firstmac has grown from a small family business of 2 people to become one of Australia’s leading lenders with more than 600 team members worldwide in 45 years.
About the position
We’re seeking an experienced and motivated Senior Collections Officer to join our dynamic team in Brisbane’s vibrant CBD. In this key role, you’ll have the opportunity to provide outstanding service to our borrowers while managing delinquent accounts with professionalism and care.
Join us and be part of a supportive, collaborative team that values work-life balance. We offer flexible work arrangements, allowing you to blend the convenience of working from home with the energy of the office.
Key Duties
- Support borrowers to resolve their arrears in a timely and efficient manner;
- Managing hardship applications, as well as controlling existing hardship loans;
- Maximising operational efficiency and focusing on productivity to ensure SLA’s are met;
- Focus on continuous improvement opportunities to enhance our processes and improve the customer experience.
About you
To thrive in this role, you’ll be an attentive listener with a results-driven mindset and a natural curiosity. You’re passionate about putting the customer first, with a genuine desire to educate and assist each customer, building strong, trusting relationships through thoughtful, in-depth conversations. In addition, the ideal candidate will possess the following key attributes:
- A minimum of 2 years+ of collections experience, ideally within a bank or financial institution;
- Strong knowledge of collections processes and relevant legislation;
- Ability to work well under pressure and adapt to a fast-changing environment;
- Excellent decision making and negotiating ability with the capacity to problem solve and identify the best solutions;
- Knowledge of hardship assistance guidelines and experience managing hardship cases to ensure a balanced outcome for the customer;
- Relevant industry qualifications would be highly regarded along with specific experience with secured recoveries.
About the Firstmac Group
Firstmac group is an award-winning leader in lending in Australia for home and car loans, with brands Firstmac, loans.com.au, CarLoans.com.au and car-buying service OnlineAuto.com.au. We’re also leading the way in finance and property news with our media arm Infochoice Media Group including comparison site Savings.com.au, Your Investment Property Magazine and Your Mortgage.
Benefits
But we’re much more than that. We’re a social bunch and we host a number of events during the year. We’re proud sponsors of the Brisbane Broncos with prize draws all season long, and we are also actively involved in our local community with our loans.com.au Women, Children & Community Program, designed to support Australian charities on their mission to raise awareness for important causes.
Our staff are encouraged to take an annual paid day to do charity work, as well as get involved in Quarterly Community Initiatives where we give back to a local cause.
Applications close at 5pm on Friday 18th April 2025.