CORE PURPOSE OF THE JOB
To maintain exceptionally high services delivery at the designated office whilst minimizing risk.
MAIN FUNCTIONS OF THE JOB INCLUDE:
Client Engagement
• Enhances the client experience by providing exceptionally high services, by acting as the first point of contact between clients and the bank.
• Requires strong interpersonal and communication skills to communicate with clients on all levels
whilst developing trusting relationships.
• Working knowledge of branch enquiry functions and processes.
• Excellent knowledge of products and services offered by the bank.
• Excellent knowledge of bank’s core systems and applications.
• Ensures clients feels welcomed while always maintaining company culture and professionalism.
• Showcase a willingness to exceed expectations.
• Good at relating to the public and team members, having empathy, with abilities to teach,
influence or persuade.
• Attend events as representative in the region when required to network and build
relationships when required.
Technical Support
• Lead with a ‘tech first’ mindset.
• Technical support (level 1) to our clients while exhibiting extraordinary patience, with excellent
conversation skills.
• Excellent working knowledge of the bank’s mobile banking app and other digital interfaces.
Office Management
• Opening and close the office timeously.
• Ensures a backup Service Concierge is notified timeously due to planned or unplanned leave.
• Ensure that the ATM services are managed which will include Fidelity Services and balancing.
• Manage all payments that are related to the office.
• Report any anomalies to the relevant Head Office Division (Devices or equipment not working/ATM out of service/furniture or fixtures broken).
Redirection of Services
• Ensures you have a strong knowledge of sales teams, support structures and communication
channels.
• Identify the needs of the client and direct them to an available staff from the sales, support or
online applications.
QUALIFICATIONS
• Management or certification in Banking.
PREFERRED EXPERIENCE
• 3 – 4 years in the Banking industry with working knowledge of the enquiries functions.
• 2 – 3 years in a customer centric position
KNOWLEDGE
• Teams
• Zoom
• WhatsApp Channel
• SigniFlow
• Apple ipad & iPhone devices
• Enterprise system
• iMal system
• Apply for Finance
• Excellent knowledge of support and sales structures
Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.